Shipping policy

Best Vision Optics ships within the United States. Standard shipping is free, with no minimum order. Express shipping costs $15.00.

Dispatch: when your order leaves us

The dispatch estimate depends on the exact frame, colour and size selected. Your product page and cart show the applicable estimate.

Frames ready at our premises
Estimated dispatch: same or next business day.

Frames ordered for you
Estimated dispatch: 4–6 business days. We order these frames from the manufacturer for you, then inspect and pack them before dispatch.

Backordered frames
Estimated dispatch: about 16 business days. See the estimated date on the product page and in your cart.

For backorders, the estimate allows approximately 15 business days for the manufacturer to deliver the frame to us, plus one business day for receiving, inspection and packing. These are estimates, not guaranteed dates.

Transit: after dispatch

Standard — complimentary
Estimated transit: 3–5 business days after dispatch.

Express — $15.00
Estimated transit: 1–2 business days after dispatch.

Express shipping shortens carrier transit only. It does not shorten the time needed to obtain and prepare your frame for dispatch. Backorder delivery dates displayed before a shipping service is selected use Standard transit.

Estimated total time

Frames ready at our premises
Standard delivery: 3–6 business days.
Express delivery: 1–3 business days.

Frames ordered for you
Standard delivery: 7–11 business days.
Express delivery: 5–8 business days.

Backordered frames
Standard delivery: about 19–21 business days.
Express delivery: about 17–18 business days.

Order cutoff and business days

Our order cutoff is 2:00 pm Eastern Time (America/New_York). Orders placed at or after that time, on a weekend, or on an excluded holiday begin processing on the next business day.

Business days are Monday to Friday. Our date estimates exclude New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and Christmas, including their observed weekdays. Supplier or carrier closures may cause additional delays; we will notify you if your stated shipment timeframe cannot be met.

Orders containing a backorder

Items ship within the dispatch estimates shown for each item. Backordered items ship separately at no extra shipping charge. We send tracking for each parcel when it leaves us.

Delayed or unavailable items

If we cannot ship within the timeframe stated when you ordered, we will notify you before that timeframe expires, explain the delay, and provide a revised shipment estimate if one is available. You may agree to the delay or cancel the unshipped item for a full, prompt refund. We will obtain any consent required by applicable law; if the required consent is not obtained, we will cancel and promptly refund the unshipped item. A supplier's cancellation restrictions do not limit these rights.

These shipment-delay refunds are separate from the inspection and processing period for returned merchandise in our Refund Policy. Nothing in this policy limits your rights under applicable law.

Where this Shipping Policy and our Terms of Service differ on shipment delays, cancellations and refunds, this Shipping Policy applies.

Insured delivery

We insure shipments from our premises through delivery to you. If your parcel is lost or your eyewear is damaged in transit, contact us. We handle the carrier claim and resolve the loss or damage with you; you do not have to recover payment from the carrier yourself.

Contact

Best Vision Optics, operated by Your Vision NY Inc
307 Museum Village Rd, Monroe, NY 10950, United States
support@bestvisionoptics.com
(917) 939-6885