Refund policy
Best Vision Optics wants you to be entirely happy with your eyewear. If a piece is not right for you, you may return it within 14 days of delivery for a full refund. Return shipping is arranged and paid for by you. We do not provide prepaid return labels, except where an item arrived damaged, faulty, or was not the item you ordered — in those cases we cover the return entirely.
Return window
You have 14 days from the date your order is delivered to request a return. Unfortunately we are unable to accept requests made after that period has passed.
Condition of returned items
Eyewear must reach us in the same condition in which it left us. To be eligible for a refund, each item must be:
- unworn and unused, free of scratches, marks or any other signs of wear;
- returned in its original manufacturer packaging, including the branded case and cleaning cloth;
- accompanied by all authenticity cards, warranty booklets, hang tags and any other documentation supplied with the item;
- accompanied by your order number or another proof of purchase.
We are unable to accept items that arrive worn, altered, or without their original packaging and accessories. Gift cards and sale items are not eligible for return.
How to start a return
Email us at info@bestvisionoptics.com with your order number and the item or items you would like to return. We will confirm your return and send you the return address together with instructions for sending your parcel back to us. We recommend a tracked service, as we cannot refund a parcel that does not reach us. Please request a return before shipping anything to us, as parcels sent back without prior authorization cannot be accepted.
Return address
Once your return has been approved, please send your parcel to:
Best Vision Optics
2 Skillman St
Brooklyn, NY 11205
United States
Refunds
We will let you know by email as soon as your return has arrived and been inspected, and whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the funds to your account. If more than 15 business days have passed since we confirmed your refund and it has not reached you, please contact us at info@bestvisionoptics.com.
Damaged, defective or incorrect items
Please inspect your order as soon as it arrives. If an item is damaged in transit, has a manufacturing defect, or is not the item you ordered, contact us at info@bestvisionoptics.com with your order number and, where possible, a photograph of the item. We will put it right at no cost to you, either by replacing the item or by issuing a full refund, and we will cover the cost of the return.
Best Vision Optics is an authorized retailer of genuine Ray-Ban and Vogue Eyewear. Every pair we sell is new and authentic and carries the full manufacturer warranty, and we will gladly assist you with any warranty claim.
Exchanges
If you would prefer a different frame, color or size, the quickest way to receive it is to place a new order for the piece you want and return the original item for a refund. Email us at info@bestvisionoptics.com and we will arrange the return and cover the return postage ourselves.
European Union 14 day cooling-off period
If your order is shipped to an address within the European Union, you may cancel or return it within 14 days of receipt, for any reason and without giving a justification. As above, the item must be returned unworn and unused, in its original packaging and with all accessories and documentation, and you will need your order number or another proof of purchase.
Contact us
If you have any questions about returns or refunds, please email info@bestvisionoptics.com and a member of our team will be happy to help.