Returns & Exchanges

14 Days

If your eyewear isn't the one, you have 14 days from delivery to request a return. No restocking fees.

Conditions

Returns must be unworn and in original condition, with all original packaging, cases, cloths, and documentation included. Frames showing wear or missing their presentation cannot be accepted.

How It Works

Email support@bestvisionoptics.com within 14 days of delivery with your order number, and we'll send you the return address and instructions the same business day. Return shipping is arranged and paid by you — we recommend a tracked, insured service, as the frames remain your responsibility until they reach us. Please wait for our confirmation before sending anything back.

Refunds

We'll email you as soon as your return arrives and has been inspected. Approved refunds are issued to your original payment method within 10 business days, and your bank may take a little longer to post the funds.

If Something Is Wrong

If a frame arrives damaged, defective, or is not the item you ordered, that is on us. Contact Client Care and we will cover the return shipping and replace or refund the order in full.

Exchanges

Prefer a different colour or size? The quickest route is to place a new order for the piece you want and return the original. Tell us it's an exchange when you write in and we'll cover the return postage.