FAQ
Who operates Best Vision Optics?
Best Vision Optics is the trading name of Your Vision NY Inc, a New York corporation at 307 Museum Village Rd, Monroe, NY 10950, United States. We are an online retailer; that address is for correspondence and authorized returns. Reach us on (917) 939-6885 or support@bestvisionoptics.com, Monday to Friday, with a reply within one business day.
Which brands do you carry?
Ray-Ban, Vogue Eyewear, Sferoflex and Scuderia Ferrari — all houses of EssilorLuxottica, supplied through our trade account with the manufacturer. Further houses are being added.
Is your eyewear authentic?
Yes — unconditionally. Every pair is brand new, first quality, and sourced through authorized distribution. See our Authenticity Guarantee.
Do frames include the manufacturer's warranty?
Yes. Because we sell authorized merchandise, the brand's full factory warranty applies to every pair we ship.
How fast is shipping?
Most orders are dispatched within 3–5 business days, with complimentary insured shipping on every US order and no minimum. The timing for the exact frame you're looking at is shown on its product page, above the Add to Cart button.
What is your return policy?
14 days from delivery, unworn and in original packaging, with no restocking fee. Return shipping is arranged and paid by you, unless the frame arrived damaged, faulty, or is not what you ordered — then we cover it. Details on our Returns & Exchanges page.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and PayPal. Card payments are processed by Authorize.Net over an encrypted connection; we never see or store your card number.
Can you fit prescription lenses?
Not yet — today we sell sunglasses and optical frames as-is. A prescription lens service is planned; join the private list to hear when it launches. Any licensed optician can fit lenses to frames purchased from us without affecting the frame warranty.
Why are your prices full MSRP?
Authorized, authentic merchandise with a full factory warranty is priced the way the brand intended. When we do run private offers, our list members hear first.